BTTM

Minor Course Syllabus

Minor A

KU1DSCTTM102

Travel Geography

Module I – Introduction to Travel Geography

  • Definition and Scope of Travel Geography
  • Latitude, Longitude and Altitude
  • Continents, Regions, Transportation and Economic Activities
  • India's Diverse Topography
  • Climate Regions and Köppen Classification
  • Himalayan Drainage System
  • Peninsular Drainage System
  • Natural Vegetation
  • Soil Types

Module II – Geographic Resources of India

  • Hill Stations
  • Mountains
  • Glaciers
  • Caves
  • Valleys
  • Lakes
  • Beaches
  • National Parks
  • Wildlife Sanctuaries
  • Biosphere Reserves
  • IUCN Protected Area Categories
  • Impact of Physical Geography on Tourism Destinations

Module III – Geographical Features of Kerala

  • Highland
  • Midland
  • Lowland
  • Popular Tourist Destinations
  • Kerala Backwaters
  • Western Ghats
  • Rivers of Kerala
  • Climate of Kerala
  • Monsoon
  • Impact of Climate on Kerala Tourism

Module IV – Introduction to Map Study

  • Maps and Cartography
  • Scale and Types of Maps
  • Online Maps
  • Digital Maps
  • Uses of Maps in Travel and Tourism
  • Digital Map Applications
  • Toposheets
  • Signs and Symbols
  • GIS
  • GPS
  • Remote Sensing
  • 3D Mapping

Teacher Specific Module

  1. Destination Mapping Exercises
  2. Kerala Tourism Map Study
  3. Travel Route Planning
  4. GIS Demonstration
  5. Preparation of Travel Itinerary
  6. Map Reading Practice

Minor B

KU1DSCTTM103

Front Office Management

Module I – Structure of Front Office Department

  • Functional Organization of Front Office
  • Front Desk Layout and Equipment
  • Front Office Functions
  • Front Office Personnel
  • Reservation Activities
  • Reservation Systems and Tools
  • Arrival Procedures
  • Rooming Procedure
  • Overbooking
  • Scanty Baggage
  • Cancellation
  • Amendment
  • Walk-in Guest
  • Walking a Guest
  • Blacklisted Guest

Module II – Handling Guest

  • Handling Guest Requests
  • Message Handling
  • Location Forms
  • Paging
  • Checkout Procedure
  • Settlement of Bills
  • Reduction of Late Charges
  • Billing Procedures
  • Collection Procedures

Module III – Standard Operating Procedures (SOPs)

  • Check-in Procedures
  • Check-out Procedures
  • Guest Communication
  • DNS (Did Not Stay)
  • DNA (Did Not Arrive)
  • RNA (Registered Not Arrived)
  • NI (No Information)
  • Scanty Baggage Cases
  • Refusing Accommodation
  • Handling Blacklisted Guests
  • Walking a Guest
  • Express Check-out
  • Self Check-out
  • Handling Guest Complaints
  • Staff Organization
  • Duty Rosters
  • Work Schedules

Module IV – General Front Office Supervisory Skills

  • Communicating with Guests
  • Handling Guest Requests
  • Mail Handling
  • Mail Sorting
  • Manual Key Control
  • Left Luggage Procedure
  • Handling VIP Guests
  • Handling SPATT Guests
  • Handling DG Guests
  • Handling FIT Guests
  • Handling Group Guests
  • Handling Foreign Guests
  • Hotel Security Systems
  • Front Office Security
  • Emergency Procedures
  • Non-Automated Front Office System
  • Semi-Automated Front Office System
  • Fully Automated Front Office System

Teacher Specific Module

  1. Front Office Reservation Practice
  2. Hotel Check-in and Check-out Simulation
  3. Guest Complaint Handling Role Play
  4. Preparation of Duty Roster
  5. Billing and Settlement Practice
  6. Front Office Software Demonstration

MDC

KU1MDCTTM102

Introduction to Travel and Tourism

Module I – Introduction to Travel and Tourism

  • Tourism – Definition and Meaning
  • Significance of Tourism
  • Elements of Tourism
  • Significance of World Tourism Day

Module II – History of Travel and Tourism

  • Development of Tourism
  • Early Civilizations
  • Imperial Era
  • Silk Route
  • European Renaissance
  • Grand Tour
  • UNESCO World Heritage Sites in India
  • Role of UNWTO
  • International Tourism
  • Domestic Tourism
  • Inbound Tourism
  • Outbound Tourism

Module III – Types of Tourism

  • Leisure / Holiday Tourism
  • Visiting Friends and Relatives (VFR)
  • Cultural Tourism
  • Adventure Tourism
  • Religious Tourism
  • Business Tourism
  • Health Tourism
  • Sports Tourism
  • Alternative Forms of Tourism

Module IV – Travel Agency and Tourism Products

  • Definition and Meaning of Travel Agency
  • Functions of Travel Agencies
  • Domestic Travel Documents
  • International Travel Documents
  • Passport
  • Visa
  • Travel Insurance
  • Travel Itinerary

Teacher Specific Module

  1. Preparation of Tour Packages
  2. Travel Agency Visit
  3. Destination Presentation
  4. Travel Document Demonstration
  5. Tour Itinerary Preparation
  6. Group Assignment on Tourism Products